Privacy Policy
Razorstorm ltd are committed to keeping your data safe. For your peace of mind, here is how we will use it:
1. It's for your benefit
We will only use your data to improve your experience with us
2. Secure and protected
We will keep your data as safe as possible.
3. We won't spam
You choose what we send you and how.
4. Minimal information
We only keep the essential bits of data we need. We delete what we don't.
5. Just let us know
If you want us to delete your information, just say.
The company that is responsible for your information and this privacy policy, also known as the data controller is Razorstorm ltd.What we do with your information:
We use your information in various ways which are dependant on what the information consists of. The full detail of this can be found below
Your name and contact details
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How we use your name, address and contact information |
Why? |
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Deliver your order to you |
We wouldn't be able to deliver to you without this information! It's part of our selling contract |
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Send you service information by SMS or e-mail, such as order updates |
In order to efficiently deliver your order, we have to send you messages with tracking information. This is also part of our selling contract with you. |
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Sending you information by email, SMS, or post, about new products, discounts etc |
To keep you updated and ensure you don't miss out. We will not send this without your permission |
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Fraud detection |
Necessary to help prevent and detect fraud against us and fraud against you |
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Showing you Razorstorm adverts as your browse the web |
Via Google Remarketing, this is so you can see our latest news |
Your date of birth information
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How we use your date of birth |
Why? |
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Fraud prevention and detection |
Necessary to help prevent and detect fraud against us and fraud against you |
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To send you information |
To send you a personalised offer on your birthday. We will not do this without your permission |
Your gender information
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How we use your gender information |
Why? |
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To link you to the right category on our website |
To improve your shopping experience |
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To send you information |
To ensure offers we send you are relevant. We will not do this without your permission |
Your payment information
We do not store any credit card information.
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How we use your payment information |
Why? |
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Take payment, and provide refunds |
We have to take payment to deliver your order and fulfil our selling contract to you. Same goes for refunding your returns! |
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Fraud prevention and detection |
Necessary to help prevent and detect fraud against us and fraud against you |
Your contact history
What you’ve said to us — for example, over the phone, on instant chat, or on social media.
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How we use your contact history |
Why? |
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To provide customer service |
In order to provide you with the best possible customer service and fulfil our selling contract with you |
Purchase history
What you’ve bought previously and what's in your basket
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How we use your purchase history and basket |
Why? |
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Sell you products |
In order to fulfill our selling contract with you we have to have a basket or you can't purchase! |
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Provide customer service |
In order to provide you with the best possible customer service and fulfil our selling contract with you |
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Finding out what customers like |
To keep providing you with the best products and service |
Information about your mobile device, laptop or computer, and how you use our website
Information you give us when you browse our website, including your IP address and device type.
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How we use information about your mobile device, laptop or computer, and how you use our website |
Why? |
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Improve our website and set default options for you (language/ currency etc) |
To give you the best possible shopping experience |
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Protect our website |
Necessary to help prevent and detect fraud against us and fraud against you |
Your responses to surveys, competitions and promotions
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How we use your responses to surveys, competitions and promotions |
Why? |
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Run the survey, competition or promotion |
In order for you to potentially win, we need your information to enter you! |
You don’t have to provide any of this personal information to us but if you don’t, you may not be able to purchase from our website, and you are unlikely to receive our best possible shopping experience. It's totally up to you!
We also create an anonymous version of your personal information (so that you are not identified) and use it for purposes including data analysis, improving our website, developing new products, testing of internal systems and research. We also share this information with third parties.
We will keep your information for as long as you have an account with us, or for as long as we need it to provide customer service to you.
If necessary or required to meet legal requirements, resolve problems, prevent fraud or enforce our terms and conditions, we may also keep some of your information on file as required, even after you have closed your account or it is no longer needed to provide you with customer service.
We do not keep or store any physical copies of your data. All data is stored digitally on a secure professional EKMPOWERSHOP system. When processing your order we access this secure server in real time to process your order with the information you have provided. No data is kept on site in our workshop.
We will never sell any of your personal data to any third party.
However, we do share your data with certain companies as a fundamental part of being able to provide you with our service:
- - Companies that are part of our group; Razorstorm ltd is associated with other companies that have the same owners.
- - Companies that help to process and deliver your order, such as payment processing providers and delivery companies
- - Companies that provide professional services, such as website hosting, marketing agencies and software companies that help us to operate.
- - Companies that you have selected to help process your order, such as PayPal
We may accumulate data and analytics information to provide to third parties about our customers however this would be completely anonymous and you would not be identified.
Online Advertising:
We utilise online advertising in a variety of ways (as most companies do) to keep you informed of products, discounts and more.
When you are on other websites you may see Razorstorm banners and text advertisements. We utilise various software and technology in order to do this, such as cookies, tags, pixels and other services provided by external companies and social media networks.
The adverts you see are based on your previous visits, purchasing, searching and browsing history of the Razorstorm website.
Marketing and Emails:
With your permission, we will send you marketing messages via email to keep you up to date with the latest products and offers.
You can tell us to stop sending marketing emails at any time very easily by either:
- Click 'unsubscribe' at the bottom of any of our marketing emails
- Contact our customer services team
Once you have completed any of the above unsubscribe methods, marketing emails will cease after approximately 72 hours.
Please note that even if you unsubscribe above, we will still send you emails that are directly related to any orders you place in the future.
We use the professional MailChimp service to send out promotional marketing emails.
We never buy unsolicited email data bases.
The whole concept of our email marketing us to inform and keep the Razorstorm clan updated with the latest news. We have no intention of spamming or upsetting any clients with our emails.
Your rights:
You have a lot of rights relating to your personal information:
- The right to access your personal information that we keep
- The right to be told how your personal information is being used
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to request correction of inaccurate personal information we hold about you
- The right to stop direct marketing messages, which you can do by emailing us
- The right to request that we transfer or port elements of your data either to you or another service provider
- The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights on any of the above, please drop us an email.
How Can I Contact Razorstorm ltd?
We are happy to talk to you about anything you require. please contact sales@razorstorm.co.uk and hopefully we can help